Rider FAQs

You can book a Riide through the Riide app or by calling our 24/7 dispatch team at 306-652-2222. The Riide app allows you to request a ride, select from available vehicle options, track your driver and manage your trip directly from your phone.Book OnlineDownload the AppCall Riide: 306-652-2222

Yes. Riide provides taxi service in Saskatoon 24 hours a day, 7 days a week, 365 days a year.Whether you need an early-morning airport trip, transportation to work, a late-night ride home or everyday transportation around Saskatoon, Riide can be booked at any time by phone or through the Riide app.

Yes. Riide allows passengers to book their transportation in advance.Advance bookings are especially useful for airport trips, appointments, work transportation and other trips where you know your required pickup time ahead of time.You can arrange an advance booking through the Riide app or by calling 306-652-2222.

Riide accepts advance bookings for trips that you would like to arrange ahead of time. For important trips such as airport transportation, medical appointments or events, we recommend booking as early as practical.For specialized transportation, including wheelchair-accessible or Assisted Transport services, providing additional notice helps Riide coordinate the appropriate vehicle for your needs.Call 306-652-2222 if you have specific transportation requirements or would like assistance arranging your trip.

Yes. Riide provides taxi transportation to and from Saskatoon John G. Diefenbaker International Airport (YXE).Riide is a licensed on-demand taxi service provider at Saskatoon Airport.Passengers can arrange transportation to YXE in advance or find licensed taxi service at the airport upon arrival.For more information about airport pickup, fares, accessibility and advance bookings, visit our Saskatoon Airport Taxi page.

Licensed taxis, including Riide, are available along the terminal curbside at Saskatoon John G. Diefenbaker International Airport (YXE).After arriving and collecting your luggage, follow the airport's ground transportation and taxi signage to the designated curbside taxi area.You can also arrange your Riide in advance by calling 306-652-2222.

Yes. Riide provides wheelchair-accessible transportation in Saskatoon.Our accessible fleet helps passengers using wheelchairs and other mobility devices travel throughout the city and to destinations such as Saskatoon Airport.Because mobility devices can vary significantly in size and configuration, passengers should provide their accessibility requirements when booking so Riide can coordinate an appropriate vehicle.For more information, visit our Wheelchair-Accessible Transportation page.

Tell Riide that you require a wheelchair-accessible or mobility-equipped vehicle when making your booking. Providing information about the passenger's mobility device and transportation requirements helps our dispatch team coordinate an appropriate vehicle.For specialized accessibility requirements, we recommend calling our dispatch team at 306-652-2222.If you are travelling with a larger power wheelchair, mobility scooter or other large mobility equipment, let the dispatcher know when booking so the correct vehicle can be arranged.

Yes. Cash is accepted as a payment method in Riide taxis along with many other forms of payment.If you have questions about payment options for a particular trip or service, ask your dispatcher when booking.

Riide taxi fares within Saskatoon are calculated using taxi rates established under the applicable City of Saskatoon taxi regulations. The taxi meter calculates the fare based on the regulated rate structure.Certain trips or services may operate under specific fare arrangements. Saskatoon Airport, for example, has an airport taxi fare system that allows passengers to choose between the applicable YXE Zone Fare and meter rate.For airport-specific information, visit our Saskatoon Airport Taxi page.

Yes. Riide has multiple vehicle types available, and passengers can request a larger vehicle when additional passenger or cargo capacity is required.Vehicle availability can vary, so we recommend booking larger vehicles in advance whenever possible.When booking, tell our dispatch team:How many passengers are travellingWhether you have significant luggageWhether you have mobility equipmentAny other vehicle requirements This helps us coordinate an appropriate Riide for your trip.

Yes. Riide vehicles can accommodate passenger luggage, subject to the available cargo capacity of the vehicle.For airport trips, large groups or passengers travelling with several or oversized pieces of luggage, let us know when booking. We can help coordinate a vehicle with appropriate passenger and cargo capacity.

Yes. Riide offers corporate transportation accounts for businesses and organizations that require reliable transportation for employees, clients, guests or other authorized passengers.Corporate accounts can make it easier to coordinate transportation while providing centralized billing and account management.Corporate transportation can be used for needs such as:Employee transportationAirport transportationClient and guest transportationAfter-hours transportationRecurring transportationEvents and conferencesAccessible transportationContact our Account Manager at accounts@riide.ca

Riide can provide transportation between Saskatoon and many surrounding communities and destinations.Availability and pricing may depend on the pickup location, destination and type of transportation required.If you need transportation outside Saskatoon, call 306-652-2222 with your pickup location and destination and our team can help determine the available options.

Riide welcomes feedback about your transportation experience. If you would like to provide a compliment, report a concern or share information about a recent trip, contact Riide through the customer feedback options on our website.When providing feedback about a specific trip, include as much information as possible:DateApproximate timePickup locationDestinationCab or vehicle number, if knownDriver information, if knownDescription of your experienceProviding trip details helps Riide identify the appropriate booking and review your feedback accurately.